Privacy Notice
This Privacy Notice for Copense ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
- Visit our website at https://copense.com, or any website of ours that links to this Privacy Notice;
- Engage with us in other related ways, including any marketing or events.
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have questions, contact us at hello@copense.com.
Summary of key points
This summary provides key points from our Privacy Notice. You can find more detail in the relevant section below.
- What personal information do we process? When you interact with our Services, we may process the email address you voluntarily provide (for example, when joining our waitlist).
- Do we process sensitive personal information? No, we do not process sensitive personal information.
- Do we collect information from third parties? No, we do not collect information from third parties.
- How do we process your information? To provide and improve our Services, communicate with you, for security and fraud prevention, and to comply with law — only when we have a valid legal reason.
- When do we share information? Only with service providers who help us run the Services, under contract.
- How do we keep your information safe? With reasonable organizational and technical measures, though no system can be guaranteed 100% secure.
- What are your rights? Depending on where you live, you may have rights regarding your personal information.
- How do you exercise your rights? The easiest way is by contacting us at hello@copense.com.
1. What information do we collect?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. The personal information we collect may include:
- email addresses.
Sensitive Information. We do not process sensitive information.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your IP address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Services. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes. This includes log and usage data (diagnostic, usage, and performance information our hosting and analytics providers collect).
2. How do we process your information?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, including:
- To deliver and facilitate delivery of services to the user.
- To respond to user inquiries and offer support.
- To send you marketing and promotional communications, in line with your preferences. You can opt out at any time.
- To save or protect an individual's vital interest, such as to prevent harm.
3. What legal bases do we rely on?
In Short: We only process your personal information when we have a valid legal reason to do so.
If you are located in the EU or UK, we may rely on the following legal bases: Consent (which you may withdraw at any time); Performance of a contract; Legitimate interests (such as to send you information about special offers and discounts); Legal obligations; and Vital interests.
If you are located in Canada, we may process your information with your express or implied consent, which you can withdraw at any time. In some exceptional cases we may be permitted to process your information without consent as allowed by applicable law.
4. When and with whom do we share your personal information?
In Short: We may share information with the third-party service providers listed below.
Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors and service providers who perform services for us and require access to such information to do that work. We have contracts in place designed to safeguard your personal information; they cannot use it for anything other than what we instruct, and they commit to protect it. The third parties we may share personal information with are:
- Web and Mobile Analytics: Cloudflare Web Analytics
- Website Hosting: Netlify
We may also need to share your personal information in the event of a business transfer, such as a merger, sale of company assets, financing, or acquisition.
5. How long do we keep your information?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.
We keep your personal information only as long as necessary for the purposes set out in this notice, unless a longer period is required or permitted by law. For waitlist emails, we keep your information until you unsubscribe or ask to be removed. When we have no ongoing legitimate business need to process your information, we will delete or anonymize it.
6. How do we keep your information safe?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that unauthorized third parties will never be able to defeat our security. You should only access the Services within a secure environment.
7. Do we collect information from minors?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18, or that you are the parent or guardian of such a minor and consent to their use of the Services. If we learn that personal information from users under 18 has been collected, we will deactivate the account and take reasonable measures to promptly delete such data. If you become aware of any data we may have collected from children under 18, please contact us at hello@copense.com.
8. What are your privacy rights?
In Short: Depending on your location, you may have rights that allow you greater access to and control over your personal information.
In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right to request access to and obtain a copy of your personal information, to request correction or erasure, to restrict processing, to data portability, and to object to processing. You can make such a request by contacting us at hello@copense.com. We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the EEA or UK and believe we are unlawfully processing your personal information, you have the right to complain to your Member State data protection authority or UK data protection authority. If you are in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Withdrawing your consent: If we are relying on your consent, you have the right to withdraw it at any time by contacting us. This will not affect the lawfulness of processing before its withdrawal.
Opting out of marketing: You can unsubscribe from our marketing communications at any time by using the unsubscribe link in our emails or by contacting us at hello@copense.com. We may still send you service-related messages necessary for the administration of your account or our Services.
9. Controls for Do-Not-Track features
Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature you can activate. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals. If a standard is adopted that we must follow in the future, we will inform you in a revised version of this Privacy Notice.
10. Do United States residents have specific privacy rights?
In Short: If you are a resident of certain US states (including California, Colorado, Connecticut, Virginia, and others), you may have rights to access, correct, delete, or obtain a copy of your personal information, and to opt out of certain processing.
Categories of personal information we collect
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Contact details such as IP address, email address, and similar identifiers | YES |
| B. Personal information (California Customer Records) | Name, contact, financial information | NO |
| C. Protected classification characteristics | Gender, age, race, marital status, demographic data | NO |
| D. Commercial information | Transaction, purchase history, payment information | NO |
| E. Biometric information | Fingerprints and voiceprints | NO |
| F. Internet or other network activity | Browsing/search history, interactions with our website | NO |
| G. Geolocation data | Device location | NO |
| H. Audio/visual/sensory information | Images and audio/video/call recordings | NO |
| I. Professional or employment information | Business contact details, job title, work history | NO |
| J. Education information | Student records and directory information | NO |
| K. Inferences from collected information | Profiles reflecting preferences and characteristics | NO |
| L. Sensitive personal information | — | NO |
We will use and retain the collected personal information as needed to provide the Services or for: Category A — keep email addresses until the person unsubscribes or asks to be removed.
We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We do not process personal information for targeted advertising. Using your information for our own internal research and technological development is not considered "selling."
Your rights
Depending on the state where you live, these rights may include: the right to know whether we are processing your personal data; to access it; to correct inaccuracies; to request deletion; to obtain a copy; to non-discrimination for exercising your rights; and to opt out of processing for targeted advertising, sale, or profiling.
How to exercise your rights
To exercise these rights, you can contact us by emailing hello@copense.com, or by referring to the contact details at the bottom of this document. Upon receiving your request, we will verify your identity using the information we maintain about you. If we decline to take action, you may appeal by emailing hello@copense.com.
11. Do we make updates to this notice?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this Privacy Notice. If we make material changes, we may notify you by prominently posting a notice or by directly sending you a notification. We encourage you to review this Privacy Notice frequently.
12. How can you contact us about this notice?
If you have questions or comments about this notice, you may email us at hello@copense.com.
13. How can you review, update, or delete the data we collect from you?
Based on the applicable laws of your country or state of residence, you may have the right to request access to the personal information we collect from you, details about how we have processed it, to correct inaccuracies, or to delete your personal information. You may also have the right to withdraw your consent. To request to review, update, or delete your personal information, please email us at hello@copense.com.